Security & Compliance

Security Program

CAPTRAQ maintains a comprehensive security program aligned with industry standards including ISO 27001, SOC 2 Type II, and NIST Cybersecurity Framework. Our security team conducts continuous monitoring, threat assessment, and incident response.

• Dedicated security operations center (SOC) monitoring 24/7
• Annual third-party security audits and penetration testing
• Vulnerability management and patch management programs
• Employee security training and background checks

Data Protection Practices

We implement defense-in-depth data protection:

• Data classification and handling policies
• Regular data backup with geographically distributed storage
• Disaster recovery procedures with <1 hour RTO
• Data anonymization for non-essential analytics
• Secure data deletion protocols

Access Controls

We enforce principle of least privilege across all systems:

• Role-based access control (RBAC) for all resources
• Multi-factor authentication (MFA) required for all users
• Service accounts use automated credential rotation
• VPN and network segmentation for operational access
• Quarterly access reviews and recertification

Encryption

CAPTRAQ uses encryption standards recommended by NIST:

• AES-256 encryption at rest for all data storage
• TLS 1.2+ encryption for all data in transit
• Perfect forward secrecy for all connections
• Secure key management with hardware security modules
• End-to-end encryption for sensitive communications

Audit Logging

Comprehensive audit trails for security and compliance:

• All API calls and data access logged immutably
• Administrative actions recorded with context
• Security events logged for incident investigation
• Logs retained for minimum 365 days
• Real-time alerting for suspicious activities

Incident Response

We maintain a 24/7 incident response program:

• Incident response team on-call for immediate escalation
• Investigation and mitigation procedures
• Customer notification within 24 hours of data breach
• Cooperation with regulatory authorities
• Post-incident reviews and continuous improvement

Vendor Management

All third-party vendors undergo rigorous security assessment:

• Pre-engagement security questionnaires and audits
• Data processing agreements (DPA) with all vendors
• Regular compliance verification and assessments
• Strict controls on customer data access
• Right to audit all vendor facilities and systems

Compliance Certifications & Roadmap

Current certifications:

• SOC 2 Type II (in progress)
• ISO 27001 compliance (2024)
• GDPR Data Processing Agreements

Future compliance roadmap:

• FedRAMP authorization (2024-2025)
• HIPAA compliance for healthcare customers
• SOC 3 public report publication
• Continuous monitoring certification

Enterprise Procurement Support

CAPTRAQ is ready for enterprise procurement reviews. We provide:

• Completed security questionnaires (SOC 2, ISO 27001, etc.)
• Technical security documentation and architecture diagrams
• Insurance and liability verification
• Customer references and case studies
• Business continuity and disaster recovery plans
• Executive briefings and technical security reviews

Report & Audit Requests

For compliance audits, security reports, or vendor assessments, contact:

Email: compliance@captraq.com
Response time: Within 48 business hours