CAPTRAQ

Privacy Policy

Last updated: June 2024

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our platform:

  • Account information: email, name, company details, billing information
  • Platform usage data: investigation queries, reports generated, features accessed
  • Technical information: IP address, browser type, device information, timestamps
  • Communication data: support tickets, feedback, product inquiries

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our investigation platform
  • Process transactions and send billing information
  • Send service updates, security alerts, and support communications
  • Analyze usage patterns to enhance platform functionality
  • Comply with legal obligations and enforce our terms
  • Prevent fraud and protect platform security

3. Data Security Practices

CAPTRAQ implements enterprise-grade security measures:

  • End-to-end encryption for all data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Secure authentication with multi-factor options
  • Encrypted backups with geographically distributed redundancy

4. Data Retention

We retain customer data for the duration of your subscription and 30 days following account termination, unless legally required to retain longer. You may request data deletion at any time, subject to legal compliance requirements.

5. Customer Rights

You have the right to:

  • Access all data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (right to be forgotten)
  • Obtain a copy of your data in portable format
  • Opt-out of non-essential communications

6. Third-Party Sharing

We do not sell customer data. We share information only with service providers who assist in platform operations under strict confidentiality agreements, and when required by law enforcement or legal process.

7. Contact Information

For privacy inquiries, data requests, or concerns, contact us at:

Email: privacy@captraq.com
CAPTRAQ, Inc.
Enterprise Security Team